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<!DOCTYPE html> <html> <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <title>AE Soliman \| Privacy Policy</title> <meta name="description" content=""> <meta name="viewport" content="width=device-width, initial-scale=1"> <link rel="stylesheet" href="https://pro.fontawesome.com/releases/v5.14.0/css/all.css" integrity="sha384-VhBcF/php0Z/P5ZxlxaEx1GwqTQVIBu4G4giRWxTKOCjTxsPFETUDdVL5B6vYvOt" crossorigin="anonymous"> <link rel="stylesheet" href="../css/styles.css"> </head> <body> <header id="top"> <div class="contactBar"> <a href="https://www.facebook.com/solimanaccountants" title="Facebook" target="_blank"><i class="fab fa-facebook-square"></i></a> <a href="https://twitter.com/solimanassoc" title="Twitter" target="_blank"><i class="fab fa-twitter"></i></a> <a href="#"><i class="fab fa-google-plus-g" title="Google Plus" target="_blank"></i></a> <p>(03) 9555 - 5944</p> </div> <nav> <a href="../../index.html"> <p class="logo">LOGO</p> </a> <div class="navWrapper"> <ul> <li><a href="../../index.html">Home</a></li> <li><a href="../../index.html#about">About<span class="arrow-down"></span></a> <ul class="dropdown"> <li><a href="../../index.html#about">About Us</a></li> <li><a href="team.html">Meet the Team</a></li> </ul> </li> <li><a href="../../index.html#services">Services<span class="arrow-down"></span></a> <ul class="dropdown"> <li><a href="./services/taxreturn.html">Tax Return</a></li> <li><a href="./services/taxadvisory.html">Tax Advisory</a></li> <li><a href="./services/financials.html">Finance & Accounts Management</a></li> <li><a href="./services/business.html">Incorporation of Business Structures</a></li> <li><a href="./services/auditing.html">Auditing</a></li> <li><a href="./services/mortgage.html">Mortgage Finance</a></li> </ul> </li> <li><a href="../../index.html#packages">Packages<span class="arrow-down"></span></a> <ul class="dropdown"> <li><a href="../../index.html#packages">Business Basics</a></li> <li><a href="../../index.html#packages">Business Plus</a></li> <li><a href="../../index.html#packages">Business Executive</a></li> <li><a href="../../index.html#packages">Business Platinum</a></li> <li><a href="#">FAQ</a></li> </ul> </li> <li><a href="../../index.html#news">News</a></li> <li><a href="../../index.html#contact">Contact</a></li> </ul> </div> <!-- Hamburger: --> <button class="hamburger hamburger--spin" type="button"> <span class="hamburger-box"> <span class="hamburger-inner"></span> </span> </button> </nav> </header> <main id="faq"> <!-- Banner: --> <section class="banner">IMAGE HERE</section> <!-- Content: --> <!-- Privacy Policy: --> <div class="container"> <section class="question"> <h1>FAQ</h1> </section> <!-- Question 1: --> <section class="question"> <h2>1. Will my fees go up?</h2> <p>You will notice very little change in the annual fee that you currently pay for the existing services we provide. With the addition of the “Unlimited Adhoc Advice” service offering, the total annual package fee will increase slightly. </p> </section> <!-- Question 2: --> <section class="question"> <h2>2. What are the benefits to me (the client)?</h2> <p>Clients will have the certainty of knowing the services that will be provided and what they will be charged. By paying by the month, clients can smooth out cashflow and never again receive an invoice from us that they were not expecting. </p> </section> <!-- Question 3: --> <section class="question"> <h2>3. What are the benefits to you (the accountant)?</h2> <p>With fixed fees, we are able to better understand the work that is coming up and efficiently schedule it to assist our clients. Also, with clients paying for the adhoc advice, it no longer becomes something that has no internal value so we are able to focus on that as a service, provide it with the required resources and provide the best service to our clients. </p> </section> <!-- Question 4: --> <section class="question"> <h2>4. What if my circumstances change? Am I locked in?</h2> <p>Of course not. Should your business circumstances change (expansion, simplification, etc) we can alter the package and the changes can be in effect from the next monthly payment. Should you need to stop our services, we can simply reconcile the services we have already provided against the payments you have made and invoice or refund the difference. </p> </section> <!-- Question 5: --> <section class="question"> <h2>5. Is the 'unlimited adhoc advice' really unlimited?</h2> <p>Where the advice given is via a phone call or email and isn’t part of a larger project based piece of work, then yes. </p> </section> <!-- Question 6: --> <section class="question"> <h2>4. What are examples of things covered by 'unlimited adhoc advice'?</h2> <p>ATO correspondence, tax questions about investments, deductibility, “I heard this at a BBQ…?”, client calls just to chat about the business. Sometimes you have a question and sometimes you just want us to look at the current financials and have a general chat about how you are going. </p> </section> </div> <section id="contact" class="container"> <div> <h2> Have more questions?<span class="green break">Get in touch!</span> </h2> </div> <form action="#" method="GET"> <div class="inputWrapper"> <!-- Firstname: --> <input type="text" id="f-firstname" placeholder="First name" pattern="[A-Za-z]+" title="Please include only letters." required> <!-- Surname: --> <input type="text" id="f-surname" placeholder="Surname" pattern="[A-Za-z]+" title="Please include only letters." required> </div> <div class="inputWrapper"> <!-- Email: --> <input type="email" id="f-email" placeholder="E-mail" pattern="[a-z0-9._%+-]+@[a-z0-9.-]+\.[a-z]{2,}$" title="Please supply a valid e-mail address." required> <!-- Phone: --> <input type="tel" id="f-phone" placeholder="Phone number" pattern="[0-9] {6,10}" title="Please include only valid phone numbers with no spaces." required> </div> <!-- Msg: --> <div class="inputWrapper"> <textarea type="text" id="f-message" name="message" title="Type your message here" placeholder="Type your message here" required></textarea> </div> <!-- Submit btn: --> <div> <input type="submit" value="Submit" class="btn grn-transition" title="Submit report" required> </div> </form> </section> </main> <footer class="footer"> <div class="footerTop"> <a href="#top"><i class="fal fa-arrow-circle-up"></i></a> </div> <div class="footerMid"> <div class="item-a"> <!-- Contact: --> <ul class="footerList"> <li>Contact</li> <li>(03) 9555 - 5944</li> <li><a href="mailto:admin@aesoliman.com.au">admin@aesoliman.com.au</a></li> </ul> <div class="footerList toggle"> <!-- Location: --> <ul class="footerList"> <li>Location</li> <li>5B/ 8 Station Street, Moorabbin, VIC, 3189</li> </ul> </div> <div class="footerList toggle"> <!-- Socials: --> <ul class="footerList"> <li>Follow us on</li> <li> <div> <a href="https://www.facebook.com/solimanaccountants" title="Facebook" target="_blank"><i class="fab fa-facebook-square"></i></a> <a href="https://twitter.com/solimanassoc" title="Twitter" target="_blank"><i class="fab fa-twitter"></i></a> <a href="#"><i class="fab fa-google-plus-g" title="Google Plus" target="_blank"></i></a> </div> </li> </ul> </div> </div> <div class="item-b"> <!-- Location: --> <ul class="footerList"> <li>Location</li> <li>5B/ 8 Station Street, Moorabbin, VIC, 3189</li> </ul> </div> <div class="item-c"> <!-- Socials: --> <ul class="footerList"> <li>Follow us on</li> <li> <div> <a href="https://www.facebook.com/solimanaccountants" title="Facebook" target="_blank"><i class="fab fa-facebook-square"></i></a> <a href="https://twitter.com/solimanassoc" title="Twitter" target="_blank"><i class="fab fa-twitter"></i></a> <a href="#"><i class="fab fa-google-plus-g" title="Google Plus" target="_blank"></i></a> </div> </li> </ul> </div> <div class="item-d"> <!-- Rescources: --> <ul class="footerList"> <li>Resources</li> <li><a href="../docs/New_Company_Registration.pdf" title="Register your company" target="_blank">New Company Registration</a></li> <li><a href="services/mortgage.html">Mortage Finance</a></li> <li><a href="newclient.html" title="New client registration">New Client</a></li> <li><a href="../docs/TaxReturn_Checklist.pdf" target="_blank">Tax Return Checklist</a></li> <li><a href="tac.html">Terms and Conditions</a></li> <li><a href="#top">Privacy Policy</a></li> </ul> </div> <div class="item-e"> <!-- Packages: --> <ul class="footerList"> <li>Packages / FAQ</li> <li><a href="../../index.html#packages">Business Basics</a></li> <li><a href="../../index.html#packages">Business Plus</a></li> <li><a href="../../index.html#packages">Business Executive</a></li> <li><a href="../../index.html#packages">Business Platinum</a></li> <li><a href="./faq.html">FAQ</a></li> </ul> </div> <div class="item-f"> <!-- Services: --> <ul class="footerList"> <li>Services</li> <li><a href="services/taxreturn.html">Tax Return</a></li> <li><a href="services/taxadvisory.html">Tax Advisory</a></li> <li><a href="services/financials.html">Financials & Management Accounts</a></li> <li><a href="services/business.html">Incorporation of Business Structures</a></li> <li><a href="services/auditing.html">Auditing</a></li> <li><a href="services/mortgage.html">Mortage Finance</a></li> </ul> <div class="footerList toggle"> <!-- Sub: --> <ul class="footerList"> <li>Subscribe</li> <li> <form action="#" method="GET"> <input type="email" pattern="[a-z0-9._%+-]+@[a-z0-9.-]+\.[a-z]{2,}$" title="Please supply a valid e-mail address." required> <input type="submit" value="Submit" class="btn glow" title="Submit report"> </form> </li> </ul> </div> </div> <div class="item-g"> <!-- Sub: --> <ul class="footerList"> <li>Subscribe</li> <li> <form action="#" method="GET"> <input type="email" pattern="[a-z0-9._%+-]+@[a-z0-9.-]+\.[a-z]{2,}$" title="Please supply a valid e-mail address." required> <input type="submit" value="Submit" class="btn glow" title="Submit report"> </form> </li> </ul> </div> <div class="item-h"> <!-- Logos / Badges: --> <div> <img src="../img/xero.png" alt="Xero"> <img src="../img/cert-advisor.png" alt="Certified Adisvor"> <img src="../img/gold-partner.png" alt="Gold Parnter"> </div> <div> <img src="../img/myob.png" alt="Myob Logo"> <img src="../img/quickbooks.png" alt="Quickbooks Logo"> </div> </div> </div> <div class="footerBtm"> <p class="copyright">Copyright © 2020 Soliman Accountants Pty Ltd - 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